A devoted &
dedicated Team

In 1992, our founder, Graham York, put his knowledge of food development and passion for baking to the test when he began to develop, make and distribute a small selection of ambient baked goods to businesses across the UK. His motto would be “quality and tradition in every case.” Over the past twenty-five years, we’ve progressed quite some way from these humble beginnings. But we haven’t strayed from the values that got us here: quality, honesty and making all of our products from scratch by hand.

Our enthusiastic and dedicated team are at the heart of everything we do. From artisan bakers who carefully make and finish our products by hand to warehouse workers who ensure deliveries are sent out on time, our ability to continually achieve the highest standards is due to each individual’s dedication, skill and seamless teamwork.


Charlotte Haggis

Charlotte has been with us from the very beginning, having worked her way up to the position of CEO after holding a number of positions across all areas of the business.

Hands-on and involved in all aspects of the company, Charlotte takes on all kinds of tasks, from working closely with our production director to create new recipes to dealing with suppliers to source new ingredients. With a detailed and thorough understanding of how all areas of the business works, Charlotte oversees the growth, strategy and direction of Food Connections.


Graham York

Believing that handmade is best when it comes to creating authentic tasting, great looking products, Graham founded Food Connections in 1992.

With decades of experience in food development and a lifelong passion for baking behind him, Graham began to develop, make and distribute a small selection of ambient baked goods to businesses across the UK nearly thirty years ago. Today, Graham still plays an important role in this family-run business, with his unparalleled knowledge of the industry lying at the heart of all we do.


Pamela York

In 1992 Pam co-founded the Company with Graham.
Pam initially focused on the finance and administration functions of the Company and now concentrates on special projects.


Gary Mason

Having spent much of his career within the food industry, Gary has a wealth of specialist knowledge and much expertise on company growth and strategy. 

Gary is new to the team, joining us in 2017. Before joining us, he worked in the food packaging sector and as a result he has considerable experience in sales. He brings valuable knowledge about food packaging and expertise on company growth and strategy to the Food Connections team.

Finance Director

Dean Spray

A long-serving member of the Food Connections team, our Finance Director Dean oversees accounts for the entire Food Connections group.

Dean joined us in 2005 when he made the move from McVities to Food Connections. Highly knowledgeable and experienced in both finance and the food industry, Dean brings invaluable expertise to the team and not only ensures that the finance team is running smoothly but also takes charge of legal and planning issues.

Production Director

David Ralph

David has been with us since 1996 and is a key member of the team, holding a very comprehensive and important role here at Food Connections.

Having been with us from nearly the very beginning, he’s helped to manage the growth of the company, the takeover of sites and aided with getting sites operational. As Production Director, he heads the manufacturing side of the business and is in charge of developing our new recipes. With many years of industry experience behind him, you’ll still find him with his sleeves rolled up and hands in a bowl or researching recipes and ingredients.

Production Team

Our Production Team consists of technical and production experts who oversee our teams of Makers, our production facilities and the day-to-day manufacture of our products.

The members of our Production Team work closely with the NPD experts in our Operations Team, putting their practical knowledge and years of experience towards the development and manufacture of new recipes. Our Production Team also includes two quality control experts who ensure that all technical and quality standards are at the highest possible levels.

Director of Sales

Mark Russell

You’ll usually find Mark out and about on the road, visiting existing and potential new customers. He’s a new daddy to twins, which is as exciting as it is exhausting! When he gets a moment in his spare time, he loves watching sports.

Best bit of advice you’ve been given? A sale is not a sale until it has been paid for!

Operations Manager

Gail Stanford

Gail has a wealth of experience in supply and sourcing having had successful careers with 2 major retailers before joining us. Gail joined us in 2012, leaving for a short period before quickly realising she couldn’t stay away!. In her role she ensures all areas of Operations runs smoothly from product launches and proposals right through to delivery. She’s a pretty active person in her spare time, too, enjoying yoga and horse riding.

What’s the first thing you’d buy if you won the lottery? A field to have lots of picnics and tipi parties in!

Internal Sales Coordinator

Sarina Martin

Sarina is one of our longest-serving members and as a result is our go-to fount of knowledge. Having been with us for 15 years, there's not much about the business that Sarina doesn't know! A hands-on, roll-up-your-sleeves kind of person, you won’t find Sarina kicking back relaxing in her spare time – instead, she volunteers for the Sea Cadets, organising all kinds of events at the weekends.

Favourite Food Connections snack? Caramel Shortcake.

Sales & Logistics Coordinator

Nikki Hogan

Nikki has been at Food Connections for 5 years. Nikki first came to Food Connections to work in the accounts department but when a vacancy came up in Operations in 2020 she fancied a new challenge. Nikki is very into the gym and she’s also a very active member of a book club – you’ll often find her curled up with a good read and a gin & tonic!

Dream holiday? Carnival time in Rio!

NPD Manager

Miki Symons

As our resident new product development pro, Miki is an invaluable asset to our team. In fact, Miki’s job is so important and interesting, we’ve already written a whole blog on her work! Born in Japan, she now lives in the UK. She loves music and is exceptionally good at playing the piano!

Do you have a hidden talent? Karate (so don’t upset her!)

Purchase Ledger

Samantha Watkins



Lucy is our first apprentice at Food Connections Ltd, working towards her level 2 Customer Service qualification. She works well within our Operations Team, keeping everything up to date, spending most of her time smiling at customers and smiling over the phone !!!. Lucy loves vintage products, she has an old typewriter which, one day, she wishes to use to write an old-fashioned recipe book.

Dream Holiday? Hawaii, singing and dancing like Elvis Presley in Blue Hawaii.


As a trusted industry leader, we work with companies across the UK and Europe. Our belief in collaboration and quality means that we not only achieve our client's aims but consistently exceed their expectations.


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