A devoted &
dedicated Team

In 1992, our founder, Graham York, put his knowledge of food development and passion for baking to the test when he began to develop, make and distribute a small selection of ambient baked goods to businesses across the UK. His motto would be “quality and tradition in every case.” Over the past twenty-five years, we’ve progressed quite some way from these humble beginnings. But we haven’t strayed from the values that got us here: quality, honesty and making all of our products from scratch by hand.

Our enthusiastic and dedicated team are at the heart of everything we do. From artisan bakers who carefully make and finish our products by hand to warehouse workers who ensure deliveries are sent out on time, our ability to continually achieve the highest standards is due to each individual’s dedication, skill and seamless teamwork.


Charlotte Haggis

Charlotte has been with us from the very beginning, having worked her way up to the position of CEO after holding a number of positions across all areas of the business.

Hands-on and involved in all aspects of the company, Charlotte takes on all kinds of tasks, from working closely with our production director to create new recipes to dealing with suppliers to source new ingredients. With a detailed and thorough understanding of how all areas of the business works, Charlotte oversees the growth, strategy and direction of Food Connections.


Graham York

Believing that handmade is best when it comes to creating authentic tasting, great looking products, Graham founded Food Connections in 1992.

With decades of experience in food development and a lifelong passion for baking behind him, Graham began to develop, make and distribute a small selection of ambient baked goods to businesses across the UK nearly thirty years ago. Today, Graham still plays an important role in this family-run business, with his unparalleled knowledge of the industry lying at the heart of all we do.


Gary Mason

Having spent much of his career within the food industry, Gary has a wealth of specialist knowledge and much expertise on company growth and strategy. 

Gary is new to the team, joining us in 2017. Before joining us, he worked in the food packaging sector and as a result he has considerable experience in sales. He brings valuable knowledge about food packaging and expertise on company growth and strategy to the Food Connections team.

Finance Director

Dean Spray

A long-serving member of the Food Connections team, our Finance Director Dean oversees accounts for the entire Food Connections group.

Dean joined us in 2005 when he made the move from McVities to Food Connections. Highly knowledgeable and experienced in both finance and the food industry, Dean brings invaluable expertise to the team and not only ensures that the finance team is running smoothly but also takes charge of legal and planning issues.

Production Director

David Ralph

David has been with us since 1996 and is a key member of the team, holding a very comprehensive and important role here at Food Connections.

Having been with us from nearly the very beginning, he’s helped to manage the growth of the company, the takeover of sites and aided with getting sites operational. As Production Director, he heads the manufacturing side of the business and is in charge of developing our new recipes. With many years of industry experience behind him, you’ll still find him with his sleeves rolled up and hands in a bowl or researching recipes and ingredients.

Production Team

Our Production Team consists of technical and production experts who oversee our teams of Makers, our production facilities and the day-to-day manufacture of our products.

The members of our Production Team work closely with the NPD experts in our Operations Team, putting their practical knowledge and years of experience towards the development and manufacture of new recipes. Our Production Team also includes two quality control experts who ensure that all technical and quality standards are at the highest possible levels.

Sales Development manager

Mark Russell

You’ll usually find Mark out and about on the road, visiting existing and potential new customers. He’s a new daddy to twins, which is as exciting as it is exhausting! When he gets a moment in his spare time, he loves watching sports.

Best bit of advice you’ve been given? A sale is not a sale until it has been paid for!

Wholesale/Food Service Development Executive

Ruth Dalton

Ruth is a new addition to our sales team, she has a wealth of experience in the food service industry. She brings with her a creative and can do attitude in all aspects of business.

Favourite hobby? Running

Business Development Executive

Charlie Wells

Charlie has come from a sports nutrition background and has been with us for 1 year, working alongside our NPD team he has all the knowledge when it comes to the protein and sports nutrition industry for developing a new product.

Favourite sport to play? Rugby

Director of Operations

Gail Stanford

Gail has been with us since 2012, leaving for a short period before quickly realising she couldn’t stay away! In her role as Director of Operations, she makes sure that everything runs on time from initial proposals right through to delivery. She’s a pretty active person in her spare time, too, enjoying yoga and horse riding.

What’s the first thing you’d buy if you won the lottery? A field to have lots of picnics and tipi parties in!

Internal Sales Coordinator

Sarina Martin

Sarina is one of our longest-serving members and as a result is our go-to fount of knowledge. Having been with us for 14 years, there's not much about the business that Sarina doesn't know! A hands-on, roll-up-your-sleeves kind of person, you won’t find Sarina kicking back relaxing in her spare time – instead, she volunteers for the Sea Cadets, organising all kinds of events at the weekends.

Favourite Food Connections snack? Caramel Shortcake.

Sales & Logistics Coordinator

Hollie Menzies

Hollie has been at Food Connections for 3 years. She certainly knows her stuff so you can be sure that your orders are in safe and capable hands! In her free time, she likes tootling around the country in her camper van and going to Leicester City matches.

What’s the first thing you’d do if you won the lottery? Go on a cruise around the world.

Administration Coordinator

Krishna Parmar

Krishna has been with us for 1 year, whilst shes the baby of the of the team she certainly knows her stuff! She will most likely be the first voice you hear when you call us!

Dream Holiday? Maldives and Bahamas... nothing wrong with dreaming!

NPD Manager

Miki Symons

As our resident new product development pro, Miki is an invaluable asset to our team. In fact, Miki’s job is so important and interesting, we’ve already written a whole blog on her work! Born in Japan, she now lives in the UK. She loves music and is exceptionally good at playing the piano!

Do you have a hidden talent? Karate (so don’t upset her!)

NPD Assistant

Emily Shepperson

Miki's right hand woman! Previously a NPD chef, Emily has years of experience in the development kitchen. Emily enjoys going to her families vineyard in Italy where they produce their own olive oil!

Favourite colour? Green!

Finance Manager

Penny Wellard

Penny has been with us for 10 years. She enjoys listening to music and watching films (her favourite is Rain Man!) when she has some downtime. She’s certainly no couch potato, however, as she also loves getting out and about in the countryside whenever possible – particularly the French countryside, where she regularly visits on her holidays to appreciate the sunny vineyards!

What’s the first thing you’d do if you won the lottery? Emigrate to France

Sales Ledger Controller

Nikki Hogan

Nikki has been with us for 4 years. Before joining Food Connections she lived in Germany for 3 years! Nikki is very into the gym and she’s also a very active member of a book club – you’ll often find her curled up with a good read and a gin & tonic!

Dream holiday? Carnival time in Rio!

Finance Support

Hayley York

Hayley has been with us for a year and works closely with Penny to support her in our finance department. She loves the outdoors, especially camping...come rain or shine!

Where is your favourite place to go camping? Usually festivals or events where we can take the kids!


As a trusted industry leader, we work with companies across the UK and Europe. Our belief in collaboration and quality means that we not only achieve our client's aims but consistently exceed their expectations.


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